Terms and Conditions for Man And A Van London Services

These Terms and Conditions set out the basis on which Man And A Van London provides its transport, removals, delivery, and related service offerings to customers. By making a booking, the customer confirms that they have read, understood, and agree to be bound by these terms. These conditions are intended to create a clear working arrangement between the customer and man and van London service provider, with fair expectations on both sides regarding booking, payment, cancellation, liability, waste handling, and legal obligations.

The terms apply to all standard and bespoke work carried out under the man with a van London service model, whether the job involves household items, office items, single-item transport, or other agreed goods. They are designed to support smooth service delivery while protecting both the customer and the provider. Nothing in these Terms and Conditions is intended to limit rights that cannot lawfully be excluded under applicable UK law.

In these Terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under Man And A Van London, and references to ???you??� or ???the customer??� mean the person, business, or organisation booking the service. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed in writing.

1. Booking Process

A booking request may be made through the usual communication methods offered by the service provider and must include accurate information about the items, access conditions, collection and delivery addresses, dates, timings, parking restrictions, stair access, and any special handling needs. The customer is responsible for providing complete and correct details before confirmation. The man and van service London is quoted based on the information supplied, and any omission or inaccuracy may affect the price, timing, vehicle size, or number of staff required.

Bookings are not confirmed until we have acknowledged acceptance of the job and, where required, received a deposit or advance payment. A quotation is an estimate unless expressly stated to be a fixed price. The quote may change if the scope of the work changes, including extra items, waiting time, additional floors, longer carrying distances, difficult access, or delays caused by the customer or a third party. If the job requires a specific vehicle or equipment, the customer must disclose this at the time of booking.

We reserve the right to decline any booking where the requested work is unsafe, unlawful, outside our capacity, or not suitable for the available vehicle or team. A booking may also be declined if the customer requests the transport of prohibited, dangerous, illegal, or improperly packaged goods. The customer should ensure that all items are ready at the agreed time and that access is available. Failure to do so may result in delay charges or cancellation fees.

2. Payments and Charges

All charges will be set out in the quote or booking confirmation, including any minimum charge, hourly rate, fixed fee, waiting charge, congestion-related charge, parking cost, tolls, stair carry fee, or additional labour fee where applicable. Unless otherwise agreed, payment is due on completion of the service, although some jobs may require part-payment or full prepayment. We may request a deposit to secure the booking, and the booking may be released if the deposit is not paid by the agreed time.

Payment must be made using the accepted payment methods communicated at the time of booking. If payment is due on the day, the customer must ensure sufficient funds are available and payment is made promptly upon completion or at the agreed milestone. In the event of late payment, we reserve the right to charge reasonable recovery costs and interest where permitted by law. Any disputed invoice item must be raised promptly and in good faith; however, undisputed amounts remain payable on time.

The customer is responsible for all agreed third-party charges connected with the job, including parking penalties caused by inadequate arrangements made by the customer, access fees disclosed in advance, or charges arising from changes requested by the customer during the service. If the scope of work expands materially after arrival, we may revise the price before continuing. The customer agrees that additional work will be charged at the applicable rate, and continued instruction will be taken as acceptance of the revised fee.

If the customer fails to attend, fails to provide access, or otherwise prevents the work from being completed, we may charge a call-out fee or reasonable cancellation charge to cover time, fuel, and reserved capacity. This applies equally to Man And A Van London bookings made for same-day, next-day, or pre-arranged service slots. Quotes are based on efficient scheduling, and late changes may result in a revised total.

3. Cancellations, Amendments and Delays

The customer may request to cancel or amend a booking, but any cancellation must be made as early as possible. If notice is provided within a reasonable period before the scheduled time, we may allow rescheduling subject to availability. Cancellation charges may apply where a vehicle, staff, or timeslot has already been reserved or where costs have been incurred in preparation for the job. The closer the cancellation is to the scheduled start time, the more likely it is that a fee will be charged.

Where we need to cancel or postpone a service due to circumstances beyond our control, including vehicle breakdown, traffic disruption, severe weather, staff illness, safety concerns, or legal restrictions, we will endeavour to rearrange the booking or offer an alternative date. We will not be liable for indirect losses arising from such cancellation or delay, provided we have acted reasonably. The customer acknowledges that timing estimates are not guarantees unless explicitly agreed as fixed-time commitments.

If the customer requests a change to the booking after confirmation, we will do our best to accommodate it, but the revised arrangement may be subject to a new quote. Changes can affect route planning, labour allocation, and vehicle requirements. If a customer materially changes the job at short notice, we may treat this as a new booking or charge an amendment fee. Waiting time caused by the customer, their representatives, or poor access may also be charged.

4. Liability and Customer Responsibilities

The customer must ensure that all items handed over for transport are properly packed, secure, and suitable for movement unless packing has been expressly included in the service. Fragile items, antiques, electrical goods, and high-value possessions should be clearly identified. While we take reasonable care in handling goods, the customer remains responsible for declaring any item requiring special attention. The man with a van London service is not a specialist insurance or valuation service, and customers should arrange their own cover if additional protection is required.

We will take reasonable steps to avoid damage or loss, but our liability is limited to direct loss caused by proven negligence on our part. We are not responsible for pre-existing damage, concealed defects, inadequate packing, items that are unstable or improperly secured, or damage arising from the customer???s instructions. We are not liable for indirect, consequential, or economic losses, including loss of profit, missed appointments, or business interruption, unless such exclusion is prohibited by law.

The customer must be present, or must appoint an authorised representative, to confirm collection and delivery instructions where necessary. It is the customer???s duty to ensure the goods being transported are lawful and do not contain prohibited materials. We may refuse to move items that appear unsafe, contaminated, leaking, or otherwise unsuitable. If we reasonably believe that the load could cause damage, injury, or legal breach, we may stop the job and seek instructions or terminate the service.

We accept no liability for delays caused by road conditions, traffic, breakdowns, adverse weather, acts of third parties, or events outside our reasonable control. Any estimate of arrival or completion is made in good faith and may vary. Where a delay is caused by our negligence, our responsibility will be limited to the value of the affected service element, to the extent allowed by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

To the extent permitted by law, any claim relating to loss or damage must be raised as soon as reasonably possible after the service and in any event within a reasonable period. The customer should keep evidence of the issue and allow us a fair opportunity to inspect the item or assess the circumstances. Failure to report damage promptly may affect the assessment of responsibility. Where an item is transported under the customer???s own instructions against our advice, we accept no responsibility for resulting loss or damage.

5. Waste, Recycling and Legal Compliance

Where the service involves removal of unwanted items, the customer must clearly state whether those items are for disposal, recycling, donation, or transfer to another location. The customer must not request that controlled waste, hazardous waste, electrical waste, chemicals, asbestos, or any other restricted material be carried unless this has been expressly agreed and legally permitted. We reserve the right to refuse any waste load that is incomplete, contaminated, unsafe, or unsupported by the required documentation. Man And A Van London operates in compliance with relevant UK waste laws and will only handle waste lawfully.

The customer is responsible for ensuring that any waste handed over for collection belongs to them or that they have authority to dispose of it. If duty of care records, transfer notes, or other legal documents are required, the customer agrees to provide accurate information and cooperate with the process. We may refuse to remove mixed waste if it cannot be sorted safely or lawfully at the point of collection. If any item is later found to be illegally described or incorrectly declared, the customer accepts responsibility for resulting costs, fines, or regulatory action, to the extent permitted by law.

We are not a substitute for licensed waste contractors where a licence is required, and we will not knowingly breach environmental or transport regulations. If the customer asks us to dispose of waste in a way that could breach the law, we may cancel the job immediately. The customer acknowledges that improper waste disposal can lead to penalties and agrees to indemnify us against losses arising from false declarations, unlawful instructions, or failure to comply with applicable regulations.

6. Property, Access and Site Conditions

The customer must ensure safe and lawful access to the pickup and delivery locations. This includes suitable parking, lift access where relevant, and any permissions required from landlords, managing agents, building managers, or local authorities. If access is restricted, the customer must notify us in advance. We are not responsible for delays, extra charges, or failure to complete the service where access problems were not disclosed or were outside our control.

If the customer or their agent is not present at collection or delivery when required, we may wait for a reasonable period, after which we may leave, reschedule, or treat the booking as failed. Any return visit may be charged. The customer must also ensure that routes inside the premises are clear, that items are ready for loading, and that any item requiring disassembly or reconnection is identified in advance. We will not be responsible for moving items that are unsafe to handle without assistance or special equipment not agreed in advance.

Any instructions given on site must be reasonable, lawful, and consistent with the original booking. If the customer asks us to carry out work beyond the agreed scope, we are entitled to decline or to quote an additional charge before proceeding. The customer should also remove valuables, cash, documents, and personal effects from items being moved unless we have specifically agreed to handle them.

7. Force Majeure, Variations and Entire Agreement

We will not be in breach of these terms if performance is prevented or delayed by events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, fuel disruption, public emergencies, industrial action, legal restrictions, or acts of government. In such cases, our obligations will be suspended for the duration of the event. If the event continues for a prolonged period, either party may cancel the affected booking without further liability, subject to payment for services already provided or costs already reasonably incurred.

We may revise these Terms and Conditions from time to time. Any change will apply prospectively and will not normally affect a booking already confirmed, unless required by law or expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. These terms, together with the quotation or booking confirmation, constitute the entire agreement between the customer and man and van service London provider for the relevant job.

Failure by either party to enforce a right at any particular time does not waive that right. Any variation to these terms is valid only if agreed in writing. The customer confirms that they have authority to enter into this agreement on behalf of themselves or the organisation they represent and that all information provided is true and accurate to the best of their knowledge.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any applicable consumer rights or statutory protections that may apply under UK law.